Can you imagine the benefits of a business solution that allows your colleagues down the hall or down the
block to communicate using their telephone as seamlessly as if they resided in the very same building?
Would you like your customers to reach any person in your multiple location company by dialing a single
number? Are you interested in reducing costs by sharing communications resources between locations?
Campus APS by Iwatsu allows you to do all of this and more. Campus APS effectively unifies multiple
location companies through a totally transparent voice and data network.
All Communications Under One Umbrella
Campus APS is a feature of Iwatsu’s ADIX APS Digital Voice Communications Server that seamlessly
links multiple systems across point-to-point T1 lines in a fully transparent network. But Campus APS is
unique from other voice networking applications. Instead of typical network infrastructure where stand-
alone systems are simply linked over a T1 line, ADIX APS systems joined in a Campus APS network are
actually operating as one system. The back plane of the ADIX APS is in essence extended over the T1
span to the ADIX APS system at the remote location. This creates a fully transparent network that
provides easy access and execution of all system features. Because Campus APS is fully transparent,
employees work together more efficiently, while customers benefit from better service. Campus APS is
also customer conscious.
Regardless of the location of your employees, customer calls that originate in one office can be easily
answered by or transferred to employees anywhere within the Campus APS network. For example, with
Campus APS there is no need to have a separate customer service or support number for each location in
your network. Your customers simply dial one number and the call is automatically routed to an “expert”
any-where within the Campus APS network as if all employees resided in the same location. No longer is
location an issue that prevents your customers from speaking to the employee best suited to answer their
question or solve their problem.
With Campus APS, it is possible to monitor telephone activity in all locations simultaneously from an
attendant console located anywhere in the network. In addition, your employees can monitor the status of
a remote colleague’s phone from their desktop telephone or an attendant console. Before placing,
conferencing, or transferring a call to a colleague in a remote office, employees can first check the status of
the remote employee’s phone by simply looking at an LED on your digital telephone. This translates into
better service for the customer and increased productivity. No longer will employees in your main
location have to ask a customer to call back at a different number in order to speak with someone in a
remote office.
Share Resources Across the Campus APS Network
Campus APS allows multiple location companies to reduce infrastructure costs by providing full access
to centrally located resources such as automated attendant systems, voice mail systems, call accounting
systems, and call center applications. For example, in a typical network application where Automatic Call
Distribution (ACD) is required at multiple locations, each business telephone system would require its
own ACD application. With Campus APS, the ACD application installed at the main location may be
applied at any station or office in the network. In essence, you are buying multiple systems for the price
of one. This allows you to do things like create ACD groups comprised of agents in different cities,
monitor call center activity from a centrally located reporting system, and seamlessly route or overflow
calls to any extension in the network from the main location. In addition, Campus APS offers cost savings
by potentially lowering long distance charges by allowing offices to access local and long distance lines
terminated anywhere in the Campus APS network. If your company has multiple locations, Campus APS
integrates all of your company’s resources seamlessly and effectively.
Reduce Costs by Adding Voice Communications to Your Existing Data Network
For companies that have an existing point-to-point T1 data network, Campus APS is a cost-effective
solution that may allow you to dramatically reduce telecommunications costs while increasing the
information flow between multiple locations. By adding Campus APS voice traffic to an existing inter-
office data network, companies can take advantage of Campus APS without increasing monthly service
charges required if additional T1 circuits were required. Campus APS can share bandwidth already
available on an existing T1 circuit previously installed for inter-office data traffic. In addition, Campus
APS doubles the capacity for voice traffic on each channel of the digital circuit without sacrificing quality.
This allows a digital circuit between offices to efficiently share the available bandwidth to transmit both
voice and data without compromising quality of service. The benefit is that your business avoids
unnecessary costs while improving productivity.
The Versatile Business Solution
When it comes to managing business demands, versatility is the key to survival. Especially in
communications. In the event of loss of service over the Campus APS network connection, the remote
system will automatically reset to function in the local operation mode. This means that remote offices
will not be stranded without phone service. Employees in the remote offices will have full use of their
desktop telephone and be able to access outside lines terminated to the remote system.
Above information obtained from Iwatsu America, Inc.
Call today for a free proposal: 480-517-0020
Or Email to: info@teldesign.net
block to communicate using their telephone as seamlessly as if they resided in the very same building?
Would you like your customers to reach any person in your multiple location company by dialing a single
number? Are you interested in reducing costs by sharing communications resources between locations?
Campus APS by Iwatsu allows you to do all of this and more. Campus APS effectively unifies multiple
location companies through a totally transparent voice and data network.
All Communications Under One Umbrella
Campus APS is a feature of Iwatsu’s ADIX APS Digital Voice Communications Server that seamlessly
links multiple systems across point-to-point T1 lines in a fully transparent network. But Campus APS is
unique from other voice networking applications. Instead of typical network infrastructure where stand-
alone systems are simply linked over a T1 line, ADIX APS systems joined in a Campus APS network are
actually operating as one system. The back plane of the ADIX APS is in essence extended over the T1
span to the ADIX APS system at the remote location. This creates a fully transparent network that
provides easy access and execution of all system features. Because Campus APS is fully transparent,
employees work together more efficiently, while customers benefit from better service. Campus APS is
also customer conscious.
Regardless of the location of your employees, customer calls that originate in one office can be easily
answered by or transferred to employees anywhere within the Campus APS network. For example, with
Campus APS there is no need to have a separate customer service or support number for each location in
your network. Your customers simply dial one number and the call is automatically routed to an “expert”
any-where within the Campus APS network as if all employees resided in the same location. No longer is
location an issue that prevents your customers from speaking to the employee best suited to answer their
question or solve their problem.
With Campus APS, it is possible to monitor telephone activity in all locations simultaneously from an
attendant console located anywhere in the network. In addition, your employees can monitor the status of
a remote colleague’s phone from their desktop telephone or an attendant console. Before placing,
conferencing, or transferring a call to a colleague in a remote office, employees can first check the status of
the remote employee’s phone by simply looking at an LED on your digital telephone. This translates into
better service for the customer and increased productivity. No longer will employees in your main
location have to ask a customer to call back at a different number in order to speak with someone in a
remote office.
Share Resources Across the Campus APS Network
Campus APS allows multiple location companies to reduce infrastructure costs by providing full access
to centrally located resources such as automated attendant systems, voice mail systems, call accounting
systems, and call center applications. For example, in a typical network application where Automatic Call
Distribution (ACD) is required at multiple locations, each business telephone system would require its
own ACD application. With Campus APS, the ACD application installed at the main location may be
applied at any station or office in the network. In essence, you are buying multiple systems for the price
of one. This allows you to do things like create ACD groups comprised of agents in different cities,
monitor call center activity from a centrally located reporting system, and seamlessly route or overflow
calls to any extension in the network from the main location. In addition, Campus APS offers cost savings
by potentially lowering long distance charges by allowing offices to access local and long distance lines
terminated anywhere in the Campus APS network. If your company has multiple locations, Campus APS
integrates all of your company’s resources seamlessly and effectively.
Reduce Costs by Adding Voice Communications to Your Existing Data Network
For companies that have an existing point-to-point T1 data network, Campus APS is a cost-effective
solution that may allow you to dramatically reduce telecommunications costs while increasing the
information flow between multiple locations. By adding Campus APS voice traffic to an existing inter-
office data network, companies can take advantage of Campus APS without increasing monthly service
charges required if additional T1 circuits were required. Campus APS can share bandwidth already
available on an existing T1 circuit previously installed for inter-office data traffic. In addition, Campus
APS doubles the capacity for voice traffic on each channel of the digital circuit without sacrificing quality.
This allows a digital circuit between offices to efficiently share the available bandwidth to transmit both
voice and data without compromising quality of service. The benefit is that your business avoids
unnecessary costs while improving productivity.
The Versatile Business Solution
When it comes to managing business demands, versatility is the key to survival. Especially in
communications. In the event of loss of service over the Campus APS network connection, the remote
system will automatically reset to function in the local operation mode. This means that remote offices
will not be stranded without phone service. Employees in the remote offices will have full use of their
desktop telephone and be able to access outside lines terminated to the remote system.
Above information obtained from Iwatsu America, Inc.
Call today for a free proposal: 480-517-0020
Or Email to: info@teldesign.net
Campus APS Networking – totally transparent
communications in your multiple-location company
communications in your multiple-location company
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