Enterprise Communications Server (ECS)

Iwatsu Enterprise CS

Enterprise Communications Server or "ECS" combines the best of both worlds – traditional telephony and Voice over Internet Protocol (VoIP) technology.

The ECS platform supports 100% traditional, 100% VoIP or a combination of both capabilities. This provides cost-savings, fewer hardware requirements and more flexible bandwidth usage.

The modular design of the ECS lets you start small and grow to 1024 ports, adding features, functions, and capacity as needed. It also provides for transparent multi-site networking, unified communications, and call center solutions.

Existing ADIX system owners will find upgrading to Enterprise CS very cost-effective. ADIX users can upgrade to the benefits of IP without replacing their current system.

Web integration provides convenient browser-based system administration and reduced maintenance costs. Flash-based software allows system updates from a remote maintenance console.

Call Processing

  • Converged, modular gateway design that grows to 1024 ports.
  • Supports any combination of SIP, VoIP and TDM devices.
  • Iwatsu ICON Series telephones delivers advanced features like Ticker Display and Text Web. This means users may receive emergency or company announcements, weather, sports and stock updates or customized messages for their business.
  • Enable any PC to be a voice terminal with the Iwatsu IP Softphone.
  • Integrates with applications including transparent Networking, Unified Communications, Contact Center solutions, in-building wireless and more.
  • My ECPhone allows users to change station features easily from their PC.
  • Centralized Automated Attendant enables callers to call one main number and be routed to their desired extension through custom menu options.
  • Omegatrek wireless handsets are lightweight portable stations that provides immediate access to calls and ECS system features from anywhere with the internal wireless network.
  • ISDN PRI, T1, SIP and Caller ID subscriber line interface and switching.

Iwatsu Contact Center

Call Center
  • Advanced Call Control with customized greetings, menu options and directories
  • Allow callers to speak menu/directory selections using voice-activated call routing
  • Ease call flow by routing calls based on caller ID, time of day, call type, account code and more
  • Pre-record custom in-queue messaging and on-hold announcements
  • Program the system to automatically add agent groups during heavy call volumes

Networking

Networking
  • Deploy remote IP stations in home offices with or without a Virtual Private Network (VPN)
  • Create a 100% transparent multiple site system network with local or remote monitoring and management
  • Remote updates and changes are easily made to one main system instead of maintaining multiple sites
  • Centralized automated attendant enables callers to call one main number and be routed to any extension within the network

Reliability

Reliability
  • Building on over 70 years of telecom history and experience
  • Industry leading MTBF statistics
  • ECS systems operate with a 99.999% up-time
  • Passive cooling design eliminates moving parts and heat buildup
  • Fault tolerant VX Works operating system

Unified Communications

Unified Communications
  • User status and all control options automatically synchronize with Microsoft Outlook calendar
  • Text-to-speech engines allow users to listen and reply to emails from a phone
  • Detailed screen pops appear with incoming calls
  • Integrates with Microsoft Outlook, ACT 2005, Goldmine 6.5, Maximizer 6.0 and Active X applications
  • Follow Me feature works with the locations based design of Iwatsu’s UC platform to ring a user defined directory of numbers
  • Customize users' availability to all or specific callers using availability features
  • System voice prompts, ASR and text-to-speech are available in English, Spanish, French, Dutch, Italian and German

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